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2006 Ten Best International Web Support Sites - download pdf or read online

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Alternate access to knowledgebase 4. Relevance to target locale 5. Writing and localization quality = average for all sites Analysis. Overall Dell did better than average in terms of knowledgebase and search, and our judges particularly liked the localized search features. © 2006 LISA and the Association of Support Professionals 15 Section C. 2 4 5 0 0 1 = score 2 3 1. Localized e-mail alerts and tips 2. Personalized local language support 3. Solicits feedback on localized quality 4. Local language escalation options 5.

They enable customers to solve their own problems, get online help if necessary and prevent problems from occurring. dlc=ko&lc=ko&cc=kr. HP Printer Check HP Printer Check is one of the most popular of these tools. HP Printer Check offers troubleshooting assistance that validates the driver version and status. If an update is needed, this easy-to-use diagnostic will quickly locate and automatically update the driver. Automated help is also available to recommend port settings and to verify the default printer.

You can imagine, in the old system how difficult it was to segregate out the correct answer from over 1300 possibilities, based on only one of 24 possible qualifiers. Now customers are offered more questions only if necessary based on previous answers. If certain answers meet the criteria, more drop-down menus will appear to further eliminate the knowledgebase © 2006 LISA and the Association of Support Professionals 26 2006 Ten Best International Web Support Sites solutions and the end result is more targeted solutions and a higher success rate in resolving the customers’ issues.

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2006 Ten Best International Web Support Sites

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